B4Bdex
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Demo Request Form

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0 850 308 62 82 info@b4bdex.com Yaka, Yaka Cd. No:181, 42100 Meram/Konya

Orders & Sales

Dealer Order Management Order Rules (Case, Pallet, Assortment) Quote Management (RFQ) Field Sales & Rep Management Promotions & Volume Pricing

Pricing & Finance

Customer-Specific Pricing & Discounts Account Statements & Balances Credit Limits & Payment Terms Finance & Online Collections Targets, Incentives & Commissions

Products & Logistics

Product Catalog & Variants Real-Time Stock & Multi-Warehouse Shipping & Fulfillment Returns & Case Management

Dealer Management

Dealer Onboarding Contract & Agreement Management CRM & Customer Relations
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Solution

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Returns & Case Management

Log returns, short deliveries and technical requests, then close them through one tracked flow

The dealer picks lines from a past order, flags a reason and attaches photos. The request moves through your approval steps, and an accepted return raises the credit note in your ERP against that account. Damage claims, short deliveries, warranty questions and technical support all live in the same case file, and the dealer can see the status and the owner of each one.

12 steps Request Demo
Working Processes

How the process works, step by step

  1. Selecting the Lines

    The dealer opens a past order and ticks the lines they want to send back, along with the quantities.

  2. Reason and Evidence

    Every claim needs a reason code, and damage or short-delivery cases also carry photographs and a scan of the delivery paperwork.

  3. Case Created

    The request is given a number, and dealer and rep follow everything that happens next under it.

  4. Initial Screening

    Return window, returnability and contract terms all get checked before the case moves on.

  5. Arranging Pickup

    An approved case produces a return label and tells the dealer which warehouse the goods should go to.

  6. Warehouse Inspection

    Arriving goods are counted, and their packaging and condition are photographed into the case file.

  7. Decision

    Cases close as full acceptance, partial acceptance or rejection, and a rejection carries a reason the dealer can actually read.

  8. Credit Note

    The accepted value raises a credit note in your ERP and posts to the account as a credit.

  9. Stock Disposition

    Goods go back into sellable stock, move to a second-quality bin or are written off entirely.

  10. Technical Routing

    Warranty and support requests hand off to the service team, whose turnaround and outcome come back onto the same case.

  11. Closing the Case

    The dealer is notified on closure, and the summary plus any documents raised stay attached to the record.

  12. Root-Cause Reporting

    When the same reason code keeps landing on the same product, quality and the warehouse hear about it that week rather than in a month-end report.

Strengthen Your Dealer Channel
One Platform

Product Catalog & Variants

Keep thousands of SKUs organized with specs, variant matrices and dealer-specific catalogs

Real-Time Stock & Multi-Warehouse

Show dealers what is actually available in each warehouse, so nobody orders what you cannot ship

Shipping & Fulfillment

The moment an order ships, the tracking number is on the dealer's screen and in their inbox

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Let's Take Your Dealer Channel Further

Meet B4Bdex and let's plan how to digitalize your dealer network together. Contact us for a tailored demo and rollout.

Demo Request Form

* We will respond to you as soon as possible.